Refunds and cancellation
You may request a full refund within 14 calendar days of your Pro purchase, without needing to demonstrate a technical fault. To request a refund, email support@clipstills.com with your purchase email address and order number. Do not send videos, images, passwords or full payment card details. The date you send your request determines whether it falls within the 14-day window.
After 14 days, requests involving duplicate charges, failure to deliver Pro access, or a significant unresolved problem with the purchased functionality will be reviewed individually. Nothing in this policy limits any mandatory consumer, withdrawal or refund rights under applicable law.
Approved refunds are returned to the original payment method. The time for funds to appear depends on the payment provider and your bank. A full refund revokes the Pro access associated with that purchase. It does not delete videos, project files or exported images stored on your device.
Pro is a one-time purchase, so there is no recurring subscription or renewal to cancel. You may leave checkout before completing payment. After payment, use the refund process above if you wish to reverse your purchase. You may stop using ClipStills at any time; stopping use alone does not submit a refund request.
This policy forms part of our Terms of use.